SHOPPING HELP
SHOPPING HELP
Placing an Order 如何訂購書籍
- Browse through our Shop. Find your books and add to the shopping cart.
- Once you finish shopping, indicate the COUNTRY of your destination. Postage will be calculated and the total amount will be displayed.
- Click “Proceed to check out”, and fill in billing and shipping details.
- Choose your preferred method of payment. You will be redirected to secured online payment.
- Once payment is received, you will receive an order confirmation by email. Your order will be shipped within 3-5 business days upon confirmation of order.
- Once your order has been dispatched, you will receive tracking details of your parcel with which you will be able to track the delivery status online.
- If you encounter any difficulties, please contact us.
- 在思展網上商店，將圖書加入「購物車」。
- 完成所有選購流程後，於購物車頁面設定收件地區 (國家)。系統將自動計算郵費，並顯示總金額。
- 點撃「Proceed to checkout」。系統會轉至結帳頁面。請按指示填妥訂購者及收件人資料。
- 選擇一種付款方式，並按指示完成付款程序。
- 付款一經確認，您會收到電子訂單確認書。圖書將於訂單確認後 3-5 個工作天內寄出。
- 郵包寄出後，我們將以電郵通知郵遞詳情，包括郵包的網上追蹤編號，以便隨時可跟進郵包送遞情況。
- 如有任何疑問，請隨時聯繫我們。
FAQ
Payment and Security 付款及安全性
Q: What are my choices of payment?
A: You can choose one of the following payment methods: Paypal、Alipayhk、Alipay、Wechat Pay. They are all secure and convenient. If you encounter any problems, please contact us.
Q: I do not have any electronic banking facilities. Can I pay by credit cards?
A: Sure! It is possible to pay with a credit card through the PayPal payment gateway without creating a PayPal account.
Q: Can I change my billing details?
A: If you need to change the billing details, please contact us by email ([email protected]) or phone (+852-35291243) within 24 hours of order confirmation.
Q: 在思展網上商店購買圖書，我可以選擇什麼付款方式？
A: 目前我們提供的付款方式有：Paypal、Alipayhk、Alipay、Wechat pay，您可以根據需要選擇合適的付款方式。如在付款過程中遇到任何問題，請隨時聯系我們。
Q: 我只有信用卡，沒有開通其他線上電子賬戶，能進行付款嗎？
A: 可以的，只要您擁有信用卡，就可以通過Paypal系統，按頁面指示填寫資料，就能進行付款程序。
Q: 可以更改我的訂單資料嗎？
A: 如需更改訂單資料，請在訂單確認后24小時內通過電郵([email protected])或電話(+852-35291243)聯絡我們。
Shipping & Delivery 郵寄及寄送方式
Q: Can the items be shipped to another region or country?
A: Yes. All items can be shipped to over 100 countries worldwide.
Q: How is the shipping rate for my order calculated?
A: Upon completing all steps in the buying process, please select the delivery destination at “shopping cart” page and enter your COUNTRY. The system will automatically calculate the shipping rates and display the total amount of your order.
Q: When will my order be dispatched?
A: Once you’ve placed an order, you will receive an order confirmation email to confirm your order details. Your order will be dispatched within 3-5 business days upon order confirmation.
Q: What time will my order be delivered?
A: Once your parcel has been dispatched, you will receive a shipment notification email with carrier and tracking information. You can always visit the carrier’s website to track your shipping status.
Q: Are there any shipping restrictions?
A: We do not ship to P.O Box and military addresses (including APO and DPO).
Q: 外國能寄送嗎?
A: 當然可以，所有圖書均能寄送到全球絕大部分國家和地區。
Q: 怎麼查詢我的運費？
A: 當您完成所有選購流程，點擊右上角的購物籃圖示，可在購物車頁面上設定收件國家。系統將自動計算郵費，並顯示購買總金額。
Q: 什麼時候會發貨？
A: 確認訂購後，您將會收到付款確認電郵。圖書將於訂單確認後 3-5 個工作天內寄出。
Q: 用哪家快遞寄送？什麼時候會送達？
A: 準備發貨時，我們將會向您發出郵寄通知電郵，裡面包括郵件編號及快遞供應商資料。您可以到快遞供應商網站查詢郵遞進度。
Q: 有郵遞限制嗎？
A: 郵政信箱及軍隊地址（包括APO和DPO地址）將不安排寄送服務。
Returns & Exchange 更換或退貨
Q: Can I exchange or return the products if it is defected?
A: Items can be exchanged for reasons of damage, binding and other original defects.
Requests for exchange must be made by phone (+852-35291243) or email ([email protected]) or in person within 15 business days after sale or delivery. No request for exchange of goods made after the said period will be accepted.
Customers must provide original invoice or receipt and the photos of defective products when requesting for exchange of goods.
Items cannot be refunded.
Q: 如圖書不完整，能進行更換或退貨嗎？
A: 如圖書出現不完整狀況（例如損壞、缺頁、亂頁等原生狀況），可以進行更換。請在收到圖書後的15個工作天內，以電郵([email protected])或電話(+852-35291243)聯絡我們，並提供收據副本、以及損壞圖書的照片証明方便我們核實處理。
如非產品原生損壞狀況，售出圖書只能更換，不能退貨或退款。
Further Inquiry 其他查詢
Please contact us for any further inquiry. 如您有任何其他疑問，請隨時與我們聯系。
Email: [email protected]
WhatsApp: +852 9765-3530 / +852 5393-0868
WeChat: 19896599738
Sagebooks Hongkong promotes independent reading and life-long learning by nurturing the child’s confidence, autonomy and self-teaching abilities. Since 2006. Find out more About Us.
© 2022 Sagebooks Hongkong. All rights reserved.
Sagebooks Hongkong promotes independent reading and life-long learning by nurturing the child’s confidence, autonomy and self-teaching abilities. Since 2006. Find out more About Us.
© 2020 Sagebooks Hongkong. All rights reserved.
Sagebooks Hongkong promotes independent reading and life-long learning by nurturing the child’s confidence, autonomy and self-teaching abilities. Since 2006. Find out more About Us.
© 2020 Sagebooks Hongkong. All rights reserved.
